Tuesday, August 18, 2015

Admissions Counselor-Communications Position Appropriate for Recent Grad

The Admissions Counselor-Communications will provide excellent customer service and guidance to prospective students and those interested on their behalf. These interactions will include personal contact, and public presentations, but primary interaction will be via the telephone and email. Through these interactions, the Admissions Counselor-Communications provides counseling about options for admission and enrollment at Maryland. During the recruitment phase, this responsibility requires that this counselor is able to interpret the admission criteria and shape the message to the individual student or group. In the more sensitive application review phase, this responsibility requires that the Admissions Counselor-Communications employ significant counseling techniques that allow them to educate, inform and often, calm students and those intervening on their behalf. It is necessary that the counselor understand and be able to explain the university policies and admission procedures and interpret them as appropriate to the individual circumstance. S/he will also possess excellent communication skills and the ability to give polished presentations about UMD both on and at times off campus, recruitment events. This position will be responsible for maintaining the admissions customer service standard of excellence.

Minimum Qualifications:

  • Bachelor’s degree is required.
  • Genuine desire to work with students and commitment to their success.
  • An understanding and appreciation for the concerns, needs and goals of university applicants.
  • Strong counseling skills including listening, guiding and problem-solving.
  • Strong oral presentation and written communication skills.
  • Commitment to collaborative teamwork.
  • Excellent professional judgment in handling sensitive and demanding customers and situations.
  • Able to travel and work some evenings and weekends as needed.

Best consideration date is 09/04/2015.  Click here to apply.