Wednesday, January 27, 2016

Summer Internship, Global Compliance & Investigations, with Navigant

The summer internship will work with Decision Point which is a software product focused on providing risk assessment of third party vendors with whom our clients are doing business.  The role will  include both customer support and quality assurance responsibilities. The primary responsibility will be to work with our clients and our development team to ensure all operational issues with the software are communicated clearly and resolved in a timely fashion. Additional responsibilities will include providing assistance in testing the product as further development or client customizations occur.  The candidate will work independently and as part of a team to identify and resolve technical and functional questions from our clients. This position requires the ability to express concepts and ideas in a clear and concise manner to clients and fellow employees.

Principal Duties and Responsibilities:
  • Develop and maintain an excellent understanding of the DecisionPoint product suite
  • Researching, resolving, and responding to customer questions received via email
  • Participate in a collaborative team environment with exposure to Sales, Product Development and management
  • Attend meetings and deliver periodic status updates (both internally and with clients)
  • Creation of technical documentation - user guides, FAQs or other resource material
  • Writes clear and concise defect reports and submits trouble tickets to software development teams (internal and vendors).
  • Creates training documentation and application tips and tricks, and Q&A documents.
  • Other duties and responsibilities as assigned.

 Qualifications:
  • Currently pursuing a four-year undergraduate degree at an accredited university
  • Excellent written and oral communication skills
  • Strong organizational and analytical skills
  • Strong technical abilities
  • Relevant sales, customer service, programs, or analytical work experience.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
Apply here.