Processing Green Power Connection customer applications as well as resolving both complex and routine issues for Green Power Connection (GPC) customers. Interacts directly with GPC customers to assess and address their needs and expectations. Provides guidance to internal and external customers and ensures compliance with Net Energy Metering application regulations. Acts as a liaison and is responsible for developing and maintaining productive relationships with various contractors and internal stakeholders. Our corporate Internship program provides you with hands-on business experience in a Fortune 500 Company. You will have the opportunity to work on challenging assignments within the Customer Service Operations Group to gain valuable, practical experience in a professional work environment. Many of the Company’s Interns have turned their internships into full-time careers with Pepco Holdings upon graduation. The program runs from May/June – August. This position is available in our Edison Place location. Housing is not provided.
-Sophomore or Junior in College pursing a Bachelor’s degree in Business Administration, Economics, Marketing, Engineering or related field.
-Cumulative GPA of 2.5 or above on a 4.0 scale
-Ability and willingness to work 40 hours per week during the summer.
-Experience demonstrating skill providing customer service to include:
--Investigating, resolving and following up on customer complaints and inquiries;
--Knowledge of the Utility System, Solar or Renewable Energy.
-Experience demonstrating skill building and maintaining professional relationships.
-Experience demonstrating skill using PC-based word processing, spreadsheet, database, presentation, and e-mail software and the Internet to perform work functions.
-Ability and willingness to adhere to safety regulations and policies as required.
-Must possess a valid driver’s license.
-Must successfully pass a Criminal History Background Check which consists of a 7-year criminal history record check for felony convictions.
-Must successfully pass a medical screening to include a drug test.
-Knowledge of regulatory or public policy
-Knowledge of Solar Industry