Program Assistant Position with Department of State for Recent Grad
This position is located in the Office of Foreign Missions (OFM), Diplomatic Motor Vehicle under the Undersecretary of Management, and the incumbent is responsible for relieving Foreign Service Officers and Civil Service program specialists and managers of significant program workload by disposing of clear-cut cases or transactions. Applies his/her practical experience in one or more programs involving substantive foreign affairs or administrative management functions to carry out specific procedures and use established methods to meet the mission of the office. Programs are limited only by the nature of the Department of State’s mission and relevant legislation and regulation. Programs to which an incumbent is assigned involve only those for which no specific clerical and assistance occupations have been established. The program assistant applies practical knowledge of regulations and precedent cases in order to carry out the following duties typically required in the administration of a Department of State program.
Closes Wednesday 8/10/2016Salary Range: $35,365.00 to $51,102.00 / Per YearSeries & Grade: GS-0303-05/06
This position is eligible for telework; additional criteria will be required (e.g., supervisory approval).
Duties at the GS-05/06 level are similar to those at the full performance level of GS-7, which involves progressively more independence and responsibility.
As a Program Assistant (OA) you will be responsible for assisting with program workload by performing a range of clerical and other program duties. You will be responsible for the initial screening of requests, applications, and claims; providing assistance to requestors, applicants, claimants, and compiling program statistics and reporting. Typical work assignments include:
- Examining incoming requests, applications, or claims relating to program actions or benefits ensuring that the information received is complete per program instructions.
- Assisting requestors seeking information concerning the program and providing detailed information concerning requesting actions, services, and or benefits.
- Screening, controlling and processing requests into a database system that identifies pertinent information and final dispositions. In addition, establishing and maintaining active, closed and action files.
- Compiling case statistics and developing reports for management to demonstrate changes in workload, times required for review and adjudication, approval rates, denial rates, effects of changes in staffing levels on case completion rates;
- Compiling background information and researching files for the specific case under consideration, as well as reviewing completed actions to ensure compliance with established formats and policies.
Less than 10% travel may be required.
U.S. Citizenship is required.
Incumbent will be subject to random drug testing.
One year probationary period, unless excepted by regulation.